WEATHER POLICY IN-THE-RUINS

What if it rains?

We do our best to complete every performance, but sometimes, to ensure the safety of our patrons and staff, we may need to cancel a performance. If the performance has already begun, and the weather radar shows the storm will pass, we will pause the show for up to 45 minutes.

 How do I find out if a performance has been cancelled, prior to the performance?

The earliest a decision to cancel a performance will be made is 2 hours before show time. We will cancel only if the forecast/radar looks completely hopeless. Once the decision to cancel has been made:

  • The Box Office phone message (at 410-244-8570) will be changed to provide notice of a cancellation.
  • A notice will appear on the home page of the CSC website.
  • We’ll email you: If we have your email address, we’ll send notice via email.
  • We’ll call you: If we know of our decision in time to call patrons, we’ll call as many patrons as we can. This is why it is important for us to have a phone number that will be answered on the day of performance in our patron database. We can’t guarantee, but we’ll try our best.
     

If CSC cancels a performance, what happens to my tickets?

We will exchange your tickets for another available performance so that you don’t miss a second of great theater.
 
You can call our box office (410-244-8570) or email Audience Services Manager Nadine Klatt at Klatt@chesapeakeshakespeare.com to make the exchange.

If for some reason an exchange is not possible, we’ll present other options at that time, including the option of donating your tickets back to CSC for a tax-deductible contribution, refunds, or other choices we may suggest.