Box Office

Phone: 410-244-8570


Address: 7 South Calvert Street, Baltimore, MD 21202 

Hours:  The Box Office window is open Tuesday through Friday from noon to 2 p.m. Telephone hours are 11 a.m. to 3 p.m.   In addition, the Box Office window will open one hour before each performance.

Lobby and concessions open:  45 minutes prior to show time

Late seating:   Patrons who arrive after the start of the show will be seated at the discretion of the House Manager. Latecomers may not be seated in their assigned seats or sections until intermission.

Ticketing policies:   Order tickets and subscriptions online, by telephone or by mail.  Online ordering for shows at the Theater will end 3 hours prior to the performance. Any remaining tickets will be available for purchase at the Box Office one hour before the performance.  For shows at the PFI, online ordering will end 4 hours prior to the performance. All tickets are non-refundable.

Seating in our Baltimore theater is now all-reserved.  Click here to see the seating charts.

Seating at the PFI Historic Park in Ellicott City is all general admission.

Group tickets:  Discounted General Admission tickets are available for groups of 10 or more adults. Advance reservation and payment-in-full (by cash or check, two weeks prior to the performance) are required. All group sales are non-refundable and cannot be exchanged.  All tickets are sold based on availability. Please contact the Box Office at 410-244-8570 for more information.

PNC Family Room:   Our PNC Family Room is provided for our youngest patrons who may need a wiggle break.  The room is not chaperoned, therefore a parent or guardian must accompany his or her child in that room.  There is a video monitor so parents won’t miss a minute of the performance.

Accessibility:  If you require wheelchair or other accommodations, please note it in the Comments section of the online order form. You may also contact the Box Office directly by email ( or phone 410-244-8570. 

Weather/cancellation policy:   It’s our policy to go on with the show whenever it is safe to do so. Cancellations will be announced 2 hours before curtain.  In the event of a cancellation, we will post a notice on the homepage of this website, and send an email to ticket holders.

If a performance has been canceled by CSC, patrons may:

  • Reschedule the tickets to another performance
  • Request a refund. Refund request must be received within 6 weeks of the closing of the production.
  • Convert ticket price to a donation. 

If a performance has occurred, but the patron was unable to attend:

  • Ticket price cannot be refunded.
  • At the discretion of CSC, tickets may be exchanged for another performance. Ticket exchange may be subject to a $10 per order exchange fee.
  • Ticket price can be converted to a donation.