There are no opportunities available at this time.

However, if you would like to send your information please provide your current headshot and resume, any Union affiliations, and current city with subject line "Interested in Future Auditions" and send to auditions@chesapeakeshakespeare.com

Note: CSC does not provide housing for out-of-town actors.

Position: House Manager

FLSA Status: Exempt Non-Exempt X

Reports to: Pam Forton, Head House Manager

Regular Working Days/Hours: (shift based)

Summary of Positions
House Mangers welcome the public to the theatre and oversee their safety and well-being before, during, and immediately after the show. They answer questions, listen to patrons' compliments and concerns, and make audience members feel welcome.

The front-of-house staff may be the only representatives of the theatre that patrons interact with on a regular basis, so their roles are of prime importance.

Key duties of the house manager may include:

Setting up the house for arrival of audience, coordinating building opening times on show nights with stage manager; orienting and training all volunteers; explaining how tickets are to be taken and where they are to be stored; checking rest rooms after intermission and at end of night; cleaning house area and restocking supplies; along with the stage manager, ensure all lights are turned off after each show and all doors are locked, and that no water is left running.

• The house manager trains, and supervises the ushers, who take tickets and lead patrons to their seats. This means making sure that ushers have a sense of the seating scheme, so that they can lead patrons to their seats in the quickest feasible way. Some ushers may be assigned to scan tickets, check vaccination records, hand out programs, or parking vouchers. Ushers must also be made familiar with the latecomer's policy. The house manager makes sure that ushers have whatever supplies are needed for their job, such as a flashlight.
• If there are programs to be handed out prior to the performance, the house manager makes sure that the right number is available. The house manager does a pre-show walk-through of the lobby and seating area to verify that the house is clean and presentable for the audience. If there are signs or notices relevant to a particular show, such as "no flash photography" or "no use of cell phones" the house manager makes sure those signs are in place.
• The house manager is responsible for the safety of the audience, in case of an emergency, like a fire or tornado, and should know what steps to take to either evacuate the audience members or secure them in place. The ushers should also be instructed in emergency procedures, particularly where various escape routes are located.
• The house manager works closely with the box office manager. If there is a dispute about tickets -- for example, if a patron mistakes the date on her ticket and shows up on the wrong night, the house manager will work with the box office manager to resolve the situation. If there is a waiting list, the house manager coordinates with the box office manager to determine which audience members will be seated.
• The house manager confirms showtime with the stage manager. If there are latecomers, and a need to delay the start of the show, the house manager alerts the stage manager, who is managing the production as it happens. If some of the stage action takes place in and around where the audience is seated, the house manager makes sure that the aisles are clear of people's feet or their belongings.
• The house manager fills out and distributes nightly house reports to the appropriate parties for each production as well as reviewing other house reports to make note of procedural changes.

Typical Responsibilities include but are not limited to:

• Responsible for ensuring excellent customer service from front-of-house staff.
• Provides excellent patron experience at all performances.
• Maintains the appearance of the lobby and all public areas; communicates any maintenance needs as necessary in nightly reports to ensure a clean environment.
• Resolves conflicts with any patron issues.
• Coordinates performance timelines with stage management, including preshow chat, curtain speeches, and intermission.
• Maintains ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communicating with stage manager
• Completes and distributes house report for each performance, if required.
• Provides leadership in emergency situations, including fire alarm and inclement weather warnings.
• Works to ensure all house management needs are met.

Preferred Skills and Experience: Education: High School Diploma

Experience: 2 years of customer service, Theatre and/or Non-Profit experience recommended.

Technology/Technical Skills: Proficient in Microsoft office, comfortable working with smart phone technology.

Submit resumes to jobs@chesapeakeshakespeare.com. Chesapeake Shakespeare Company is an Equal Opportunity Employer. Persons from diverse backgrounds are encouraged to apply. For more information about CSC, please explore this website. No phones calls, please.

There are no opportunities available at this time. Please check back in the future.

There are no opportunities available at this time. Please check back in the future.

There are no opportunities available at this time. Please check back in the future.

CSC is an Equal Opportunity Employer and no person shall be discriminated against in any manner because of actual or perceived race, color, religion, gender, gender identity, national origin, ancestry, age, veteran status, marital status, sexual orientation, physical or mental disability, on-the-job injuries, or any other legally protected status. The principles of equal opportunity guide recruitment, hiring, placement, training, promotion, transfer, compensation, benefits, employee activities, and general treatment during employment. Discrimination, harassment, or retaliation based upon any of these factors is illegal, wholly inconsistent with our philosophy, and it will not be tolerated.