Audience Services Manager
ADMINISTRATIVE, OFFICE, and OPERATIONS POSITIONS
AUDIENCE SERVICES MANAGER
Posted September 14, 2018
The Audience Services Manager oversees the box office; subscription and ticket sales and record-keeping; and the front-of-house operations at performances in our gorgeous Baltimore theatre and our outdoor summer home in Ellicott City at the PFI Historic Park. At Chesapeake Shakespeare Company, we work hard to provide a theatre experience that welcomes and engages audience members, beginning at their first point of contact. This position is critical for delivering superior customer service and involves direct interaction with the public as well as responsibility for ticket, subscription, and concessions sales.
The Audience Services Manager supervises Box Office Associates, ticket sellers, and all front-of-house staff, including house managers, bartenders, and volunteer ushers. Major responsibilities of the position include ticket selling; overseeing and managing the collection of ticket and concessions revenue; record-keeping; reporting ticket sales data; creating and emailing patron communications; recruiting, hiring, and training support staff; scheduling front-of-house staff and volunteers for each performance; managing inventory and ordering stock for the company bars/concessions; maintaining business relationships with partners and vendors; and upholding and refining box office policies and procedures. The Audience Services Manager updates and maintains the performance and sales data in our PatronManager event and ticketing system for each season, in partnership with our marketing and technology staff.
During performances, the Audience Services Manager ensures the delivery of patron services. Each week, the Audience Services Manager collaborates with stage management/production, education, finance, marketing, development, and event and community engagement staffs. Our small but dynamic team seeks a colleague who is a detail-oriented problem-solver with a warm and professional manner on the phone, in person, and online.
Box office experience is preferred; PatronManager event and ticketing management systems experience is a serious plus. We are seeking a friendly, patient, collaborative administrator with strong people skills and computer skills, who is attentive to details and accurate with numbers. A car is necessary for the commute to the summer venue in Ellicott City.
POSITION AND BENEFITS:
This is a full-time staff position: 40 hours per week including days, nights, and weekends based on the theatre’s performance schedule.
- Salary commensurate with experience, starting in the low $30s, paid on the 15th and 30th of the month
- Two weeks paid vacation, plus last week of the year.
- Health insurance
- Short- and long-term disability
REPORTS TO: Communications Director
EVALUATION: After first six months; annually thereafter
Please send cover letter and resume to: jobs (at) chesapeakeshakespeare.com
Chesapeake Shakespeare Company
7 South Calvert Street
Baltimore, MD 21202
We’re seeking child actors ages 7 to 14 for roles in A Christmas Carol. Auditions will take place on Sunday, September 16, from 10am – 1pm. Child actors will play members of the Cratchit family, young Ebenezer, and ensemble roles. Two casts of child actors will be engaged and will generally alternate rehearsals and performances. These roles are unpaid.
A Christmas Carol “with a Baltimore twist” will run December 5-23, 2018. There will be 10am matinees for local schools Dec. 5 and 6 and Dec. 11 and 12. The show opens to the general public on Dec. 7 and generally performs Thursday-Saturday nights and Saturday and Sunday afternoons. There is a preview performance on Dec. 5. Rehearsals will begin around Oct. 29. Rehearsals are held in the evenings, Monday-Thursday, from 7:30-10:30pm, Saturdays from 10am-2pm, and Sundays from 6pm-10pm. The tech and dress rehearsal process begins Nov. 27 and a full schedule for that will be available in early November. Note that until tech rehearsals begin, the youth company will not be called every day.
It is expected that parents or guardians attend the first rehearsal with their child so that CSC policies and procedures can be shared with them as well as their child.
The auditions will be held on Sunday, September 16, from 10am-1pm, and will entail readings from the script. Auditions will be scheduled in 7-minute slots.
The audition location is in The Studio at the Chesapeake Shakespeare Company, 206 E. Redwood St., Baltimore, MD 21202. Please provide a recent photograph and relevant theater experience at auditions.