Address: 7 South Calvert Street, Baltimore, MD 21202
Hours: The Box Office is open Tuesday through Friday from Noon to 4 p.m. In addition, the Box Office window will open one hour before each performance.
Lobby and concessions open: 45 minutes prior to show time at the Theater, 90 minutes prior to show time at the Patapsco Female Institute Historic Park (PFI) outdoor stage.
Late seating: Patrons who arrive after the start of the show will be seated at the discretion of the House Manager. Latecomers may not be seated in their assigned seats or sections until intermission.
Ticketing policies: Online ordering for shows at the Theater will end 3 hours prior to the performance; online ordering for shows at the PFI will end 4 hours prior to the performance. Any remaining tickets will be available for purchase at the Box Office one hour before the performance. All tickets are non-refundable.
Ticket Exchange policies: Tickets may be exchanged up to 24 hours prior to your performance. Tickets may only be exchanged to another performance of the same production. Non-subscribers may exchange tickets for a fee of $10 per order, plus applicable price differences if the exchange is for a higher-priced ticket. Because all tickets are non-refundable, on exchanges made from a higher-priced ticket to a ticket of lesser value, the difference is not refunded. Subscriber exchanges: The Box Office will waive the $10 exchange fee for a subscriber exchange. It is one of the benefits of being a subscriber. If a subscriber exchanges a ticket of a lesser value to a ticket of greater value, the subscriber will pay the difference in ticket cost after the $10 exchange fee is waived. (Payment is to be received at the time the exchange is made. If not, we will hold the tickets until payment is made. The balance due must be paid, or else future exchanges will not be authorized; even If the subscriber does not show up to the performance, the balance due must be paid. ) For subscribers, when an exchange is made from a higher-priced ticket to a ticket of lesser value, the difference is not refunded, but the exchange fee of $10 will be waived.
Seating in our Baltimore theater is now all-reserved. Click here to see the seating charts.
Seating at the PFI Historic Park in Ellicott City is all general admission.
GROUP DISCOUNTS: We welcome groups of 10 adults or more with discounted group ticket prices. Call the Box Office to reserve your group’s tickets. 410-244-8570.
STUDENT GROUPS wishing to attend public main stage performances: Our 25 and under tickets are already discounted to half the adult price; for every 10 students, get two adult chaperone tickets at the student price. School groups are invited to attend weekday student matinee performances: Tell a teacher. For details, please contact Ron Heneghan, Director of Community Engagement, 410-244-8571, ext. 113.
ALL GROUP RESERVATIONS: Advance booking is required for group ticket sales, to ensure the availability of seating. All seats are reserved and nonrefundable. Group tickets must be paid in full in advance; reservations not paid will be released two weeks before the performance date. Group seats will be assigned by the Box Office; we will do our best to seat your group together but seat assignment will be based on availability. Please notify the Box Office if any members of your group will require special needs seating.
PNC Family Room: Our PNC Family Room is provided for our youngest patrons who may need a wiggle break. The room is not chaperoned, therefore a parent or guardian must accompany his or her child in that room. There is a video monitor so parents won’t miss a minute of the performance.
Accessibility: If you require wheelchair or other accommodations, please note it in the Comments section of the online order form. You may also contact the Box Office directly by email (email@example.com) or phone 410-244-8570.